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Email Black Shard with your workspace name and what you are seeing. Owners can reply to any Jetstone email; replies come to the same address.

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Include the workspace name and, for a device, its name in the console.

Billing, devices, incidents and the policy preset are all in the console.

Report a vulnerability in Jetstone the same way as one in any Black Shard system.

Install the agent on many devices: Run the MSI from the console silently with your activation key: msiexec /i <file>.msi /qn ACTIVATION_KEY=<key>. Each device appears in the console on its first check-in.
Undo an action: Open the incident in the console or the notification and choose Undo on the action. A released device reconnects to the network at once.
Remove a device: Uninstall Jetstone Agent from Windows Settings, then remove the device in the console.
Cancel: Choose Cancel on the Billing page. The workspace stays open until the end of the paid term.